The following information provides you with details about how we process your personal data when you visit this website and your rights under data protection law. The term “personal data” comprises all data that can be used to personally identify you.
What Data Do We Collect?
We collect the following data:
- Communication data
- Log data
Communication Data – This can include your name, e-mail address, telephone number, company name, IP address etc.
Log Data – Whenever you use the internet, specific information will be automatically transmitted from your browser and stored by us in so-called log files. The following information, in particular, is stored in the log files:
- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request
- IP address
This data is not merged with other data sources.
This data is recorded on the basis of Article 6, Section 1, Point (f) GDPR. The operator of this website has a legitimate interest its technically error free depiction and optimisation. In order to achieve this, server log files must be recorded.
We save the log files for a short period and delete them afterwards. If a further retention of log files is required for evidence purposes, these will be exempted from deletion until the final clarification of the respective incident and can be handed over to investigating authorities in individual cases.
How Do We Collect Your Data?
You directly provide us with most of the data we collect. We collect data and process data when you:
- Register online, place an order for any of our products or services, request a quotation or complete a request form
- Voluntarily complete a customer survey, provide feedback, post comments or e-mail us
- Use or view this website via your browser’s cookies
How Will We Use Your Data?
We collect your data so that we can:
- Process your order, enquiry or quotation request and manage your account
- Contact you with information on other products and services we think you might like
- Guarantee the error free provision of this website and to analyse your usage patterns
If you agree, we will share your data with our partner companies so that they may offer you their products and services.
If you contact us by using a request form on this website or via e-mail, your details from the request form or e-mail, including the contact details you provided there, will be stored by us.
When visitors leave comments on this website we collect the data shown in the comments form and also the visitor’s IP address and browser user agent string to help spam detection.
Visitor comments may be checked through an automated spam detection service.
Any information you have entered into a request form or via e-mail shall remain with us:
- For as long as required by law
- Until we no longer have a valid reason for keeping it
- Until you request us to stop using it
This shall be without prejudice to any mandatory legal provisions – in particular retention periods. We will not share this information without your consent. We cannot process your inquiries without this data.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on this website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their user profile personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
You have the right to revoke any given consent at any time. To do so, all you are required to do is send us an informal notification via e-mail. This shall be done without prejudice to the lawfulness of any data collection that occurred prior to your revocation.
How Do We Store Your Data?
We store your data at our office in Mayland and on the servers of our cloud service providers based in the EU, UK and USA, all of which have their own robust security.
We store any sensitive data on paper securely in our locked offices.
We would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop us from contacting you for marketing purposes or giving your data to partner companies. If you no longer wish to be contacted for marketing purposes, please notify us by e-mail.
What Are Your Data Protection Rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The Right to Access – You have the right to request copies of your personal data from us. We may charge you a small fee for this service.
The Right to Rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete information you believe is incomplete.
The Right to Erasure – You have the right to request that we erase your personal data, under certain conditions.
The Right to Restrict Processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The Right to Object to Processing – You have the right to object to us processing your personal data, under certain conditions.
The Right to Data Portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using any of the methods noted in the How to Contact Us section of this policy document.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit this website, we may collect information from you automatically through cookies or similar technology. For further information, visit https://www.allaboutcookies.org/.
If you leave a comment on this website you may opt-in to saving your name, e-mail address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this website, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Cookies that are required for the performance of the electronic communications transaction or to provide certain functions you want to use (e.g. shopping cart functionality), are stored on the basis of Article 6, Section 1, Point (f) GDPR. The operator of this website has a legitimate interest in storing cookies to ensure its technically error free and optimised provision. If other cookies (e.g. cookies for the analysis of your browsing patterns) are to be stored, they are addressed separately in this policy document.
How to Manage Cookies
You can set your browser not to accept cookies and the website https://www.allaboutcookies.org/ tells you how to remove cookies from your browser. However, in a few cases, some of this website features may not function as a result.
If you upload images to this website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to this website can download and extract any location data from images on this website.
Privacy Policies of Other Websites
This website may contain links to the websites of third parties who are not affiliated with us. After you click such a link, we no longer have any influence over the collection, processing and utilisation of any personal data that is transferred to the third party (for example, the IP address or the URL of this website on which the link is located). We assume no responsibility for the processing of this kind of personal data by third parties.
How to Contact Us
Call: +44 (0) 7877 690902
Write: Maylands Solid Fuels, Steeple Road, Mayland, Essex, CM3 6EG
How to Contact the Appropriate Authority
Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. For their contact details please see their website https://ico.org.uk/.
Google Analytics – This website uses Google Analytics with the “AnonymizeIP()” function activated. Google Analytics is a web analysis service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereafter “Google”). Google Analytics uses so-called cookies or text files stored on your computer which enable an analysis of your use of this website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, in the case of IP anonymisation being activated on this website, Google will first truncate your IP address within the member states of the European Union and in other countries party to the Agreement on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and truncated there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of this website to compile reports about website activities and to perform other services related to website and internet usage services for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be consolidated with other data from Google. You can prevent the storage of cookies by setting your preferences in your browser software; however please note that in this case you may not be able to make full use of all the functions of this website. You can also prevent transmission of the data generated by the cookie related to your use of this website (including your IP address) to Google and its processing of this data by downloading and installing the browser plugin available on their website https://tools.google.com/dlpage/gaoptout?hl=en.
We use Google Analytics to analyse the use of this website and improve it on a regular basis. The statistics it yields lets us improve our product and make it more attractive to you as a user. In the exceptional cases in which personal data is transmitted to the USA, Google has submitted itself to the EU-US Privacy Shield. See https://www.privacyshield.gov/EU-US-Framework/ for more information.
For more information on Google Analytics terms and conditions of use and privacy go to http://www.google.com/analytics/terms/us.html and https://support.google.com/analytics/answer/6004245?hl=en.
The legal basis for the use of Google Analytics is Article 6, Section 1, Point (f) GDPR.
In addition to Google Analytics, we may use a number of other industry-standard Google services to provide particular pieces of website content. These include:
Google Fonts – We may use one or more of Google’s web fonts to ensure that this website’s content is displayed in a clear and consistent fashion across all of the different types of device and browser. The use of Google’s web fonts is based on our legitimate interest in presenting our website content in a uniform and appealing way as defined in Article 6, Section 1, Point (e) GDPR.
If your browser does not support web fonts, a default font will be used by your computer.
Google Maps – We may use Google’s mapping services to provide dynamic geographic maps on this website. The use of Google Maps to present our website content in an appealing manner and to make the locations disclosed on this website easy to find constitutes a legitimate interest as defined in Article 6, Section 1, Point (e) GDPR.
Google reCAPTHCA – We may use Google’s Recaptcha service (which provides the “I Am Not A Robot” functionality) on our website request forms. Google’s Recaptcha service is a security measure to prevent the abuse of our request forms by automated programs. The operator of this website has a legitimate interest in protecting it from abusive automated crawling and spam as defined in Article 6, Section 1, Point (f) GDPR.
We may use Font Awesome web fonts and SVGs provided by Fonticons, Inc. When you call up a page, your browser may load one or more Font Awesome web fonts into its cache to display text and fonts correctly. To do this, the browser you are using must connect to the Fonticons, Inc. servers. This will give Fonticons, Inc. notice that this website has been accessed through your IP address. The use of Font Awesome’s web fonts is based on our legitimate interest in presenting our website content in a uniform and appealing way as defined in Article 6, Section 1, Point (e) GDPR.
If your browser does not support web fonts, a default font will be used by your computer.
Content Delivery Neworks (CDN)
CDNs reduce the load time of popular Java script libraries and fonts by transferring files from fast, near-site or low-utilisation servers. This constitutes a legitimate interest as defined in Article 6, Section 1, Point (f) GDPR.
Both NetDNA and Google operate servers in the EU, but it can not be ruled out that your browser also accesses servers outside the EU. To prevent Java Script execution altogether, you can install a Java Script Blocker in your browser.
This website may use so-called social plugins of different social networks; these will be described individually in this section.
On application of a plugin, your browser will establish a direct connection to the servers of the respective social network. Hereby the relevant provider obtains the information that your browser has accessed the corresponding page of this website, even if you do not possess a user account with the provider or are not currently logged in with the provider. Log files (including the IP address) are directly transmitted from your browser to a server of the relevant provider where they are stored if necessary. The headquarters of the provider or their servers could be located outside the EU or the EEA (e.g. in the USA).
The plugins are independent extensions of the providers of social networks. Therefore, we have no influence on the extent of the data collected and stored by the social network providers via the plugins.
The purpose and extent of the collection, the further processing of the data by the social network as well as your associated rights and setting options for the protection of your private sphere can be taken from the data protection policy of the respective social network.
Unless otherwise stated, the use of the social plugins is based on Article 6, Section 1, Point (f) GDPR. The operator of this website has a legitimate interest in being as visible as possible on social media.
If you do not want Facebook to associate your visit to this website with your Facebook user account, please log out of your Facebook user account first.
Document Version – V2.0.